Returns

We understand that sometimes you change your mind...

 

If your order arrives and it's not exactly right, we offer exchanges and credit notes within 14 days of purchasing, so you can make sure you end up with something you are happy with! Make sure the product has the swing tag attached, is in any original packaging, and is in the new condition it was sent to you in.

We only offer a refund if a product has a manufacturing fault. Many of our products are handmade, which means there are going to be slight variations and imperfections that come with the nature of handmade products. These imperfections are not considered a fault.

We do not offer exchanges or credit notes on sale items for changes of mind, so please choose carefully. 

We recommend dry cleaning for all products on our site, and will not accept returns for damage done while washing. 

We do not refund or credit any shipping charges unless the product has a manufacturing fault. Change of mind shipping costs are at the customers expense. 

If you would like to send something back please email us with your order number and reason for return to:

returns@lunavista.com.au

Please send back to:

Luna Vista
2/139 Sydney Road
Fairlight 2094
Australia