FAQs

Where are you based?

Our warehouse is based in Brookvale on Sydney’s Northern Beaches. We are set up as a warehouse space, but are available for anyone who wants to book a time to shop with us one-on-one. This can be really helpful if you are styling a whole room so you can work through different colour and product options with us. We are here to help! 

Just email hello@lunavista.com.au to organise. 


Do you have a physical retail store?

We don’t have a retail store, we operate online and at various markets across Sydney and Wollongong. If you would prefer to shop with us in person, you will find our markets schedule posted every week on our Instagram page @luna_vista_. We frequent Manly Corso, Marrickville, Wollongong, Bulli, Orange Grove, Warriewood and more, so there are plenty of options! 

If you would like to see a specific product of ours at one of our markets, please DM us on Instagram or email us to request we bring it along for you, at hello@lunavista.com.au 

 

What are your shipping costs?

We offer free shipping on any order over $150 within Australia, that includes our rugs! Any orders under this amount have a set cost of $15 for standard shipping and $20 for express. All our orders are sent via Australia Post. 

For international shipping, we currently only ship to the United States, and shipping costs are charged based on the weight of your order. These are shipped through Australia Post and delivered via the US Postal Service. 


Can I view your rugs before I purchase them?

Yes! If you are local to Greater Sydney, Wollongong or the Central Coast we can organise an in-home viewing for you for as many rugs as you would like to see. This way you’ll be able to see exactly how each rug will look in the space that you intend it for. That’s risk free shopping! If you would prefer to come to us, we can show you at our warehouse space in Brookvale. Email hello@lunavista.com.au to book in a time. 


What is cactus silk? 

Cactus silk is a plant based silk fabric, made from the agave plant. Their fibre is used to create a silk like fabric that is soft and sturdy and woven into a fabric. The dye is a vegetable dye, and the fabric is faded in the sun. This means there are no nasty chemicals making that dye colourfast if you get it wet. Make sure you dry clean any cactus silk fabric only. 


Can I return my order if I change my mind?

We offer returns within 14 days for any change of mind. If a product is faulty we will happily take it back for a refund. Customers will need to cover any shipping costs for change of mind, Luna Vista will cover any costs for shipping of faulty items. For more details on returns please see our returns page here.